Canvas Tote Bag - Natural White/Natural Grey
Roomy and ready for anything, this spacious tote is your go-to bag for going anywhere and everywhere.
Refund Policy – Fast & Transparent Process
To ensure a smooth and recommended fast-track process (within 4 hours), please follow the steps below:
Step 1: Submit Your Refund Request
Please provide the following purchase details:
- Order Code
- Full Name
- Email used for the order
- Reason for refund
Send your request to: info.eluxsic@gmail.com
Email subject line must be formatted as: Request Refund – YOUR ORDER CODE
Step 2: Confirmation & Processing (Within 4 Hours)
Our Eluxsic support team will review and confirm your refund request via email.
Once confirmed, the refund will be processed within 4 hours.
Step 3: Refund Method
The refunded amount will be returned to the original payment method used at checkout (mandatory).
Step 4: Refund Confirmation
After the refund has been completed, you will receive an official confirmation email from Eluxsic.
Our Commitment
We truly value every customer who supports and appreciates our products. While we always strive to provide a positive shopping experience, we understand that sometimes a refund may be necessary.
A fast and transparent refund process helps reduce concerns and provides peace of mind regarding your purchase.
Your trust matters to us, and we are here to support you whenever needed.
Shipping & Returns
Free Shipping (Excludes Bags)
We are pleased to offer free standard shipping on all orders, except for bags.
Due to their larger size and heavier weight, bags incur higher shipping costs. To ensure fair and sustainable pricing for all customers, free shipping does not apply to bag purchases.
Processing Time
All orders are processed within 2 business days.
Please note: Many of our products are handcrafted and made-to-order. If an item is not currently in stock, it will be produced upon receiving your order and shipped as soon as it is ready.
Estimated Shipping Time
- Standard Shipping (Free): 8-15 business days
- Express Shipping: 5 business days
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment at every stage.
For any questions regarding your order, please contact us at:
📧 info.eluxsic@gmail.com
Exchange & Return Policy
Product Quality Guarantee
We take pride in the craftsmanship and quality of our products. Every item is carefully inspected before shipment.
If you receive a product that is defective, damaged, or incorrect, please contact us immediately and provide clear photos of the issue. We will gladly arrange an exchange or replacement at no additional cost.
Exchange Policy
- Exchanges are accepted within 30 days of delivery.
- If the requested exchange item is out of stock, a full refund will be issued.
Return Policy
- Returns are accepted within 30 days of receipt for unused items in their original packaging.
- To request a return, please log into your account and select “Return Item(s)”, or contact us via email.
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or incorrect item.
Refund Policy
Once your returned item is received and inspected, your refund will be processed within 7 business days.
Refunds will be issued to the original payment method.
Warranty
All products are covered by a 6-month warranty from the date of purchase.
This warranty covers manufacturing defects and workmanship issues. It does not cover normal wear and tear, accidental damage, or misuse.
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